Calling Toll free?
We are surrounded with Toll Free numbers. all service providers have one be it the banks, cell phone companies, online shopping forums etc. We, as customers feel happy that we'll get quick assistance in case of difficulties or confusions and our grievances will be easily redressed. Well calling on these numbers may be free of charge but we forget that our time is charged. And I had to face this problem last week. I called the toll free number of a public sector bank. After choosing numerous options and giving all kinds of details, I get to choose the option to speak to a customer care agent. I chose that option and then comes the message: All our customer care agents are busy. Your call will be attended in 38 minutes 40 seconds. I was shocked and couldn't believe my ears. My husband too thought I had made a mistake and asked me to put the phone in speaker mode. When the same message was repeated, we realized my ears were working properly. I was aghast. I didn't want to disc